Privacy policy

Last Updated: October 23, 2026

nexolavi ("we," "us," or "our") operates this website and online store, including the products, services, and features offered through it (collectively, the "Services").

Our online store is powered by Shopify.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when customers visit our website, place orders, or communicate with us.

1. Information We Collect

Depending on your interactions with our Services, we may collect the following personal information:

Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Transaction Information

  • Products purchased

  • Order history

  • Payment-related information

  • Shipping records

  • Return and refund details

Account Information

  • Account information

  • Saved addresses

  • Shopping preferences

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage information

  • Cookies and similar technologies

Communications

  • Customer support inquiries

  • Email correspondence

  • Feedback and other information voluntarily provided

2. How We Use Personal Information

We use personal information as necessary to:

  • Process and fulfill orders

  • Manage payments and transactions

  • Arrange shipping and delivery

  • Provide customer support

  • Process returns and refunds

  • Improve website performance

  • Communicate order updates

  • Prevent fraud and unauthorized transactions

  • Maintain website security

  • Send marketing communications where permitted

  • Comply with applicable legal obligations

3. Sharing of Personal Information

We may share personal information with service providers and partners necessary to operate our store, including:

  • Shopify

  • Payment processing providers

  • Shipping and logistics providers

  • Website hosting and technology providers

  • Customer service providers

  • Analytics and advertising providers, where used

  • Fraud prevention and security services

  • Legal authorities when required by law

Certain advertising or analytics activities may qualify as personal information sharing, sale, or targeted advertising under applicable privacy laws.

Where legally required, customers may exercise the relevant opt-out rights.

4. Shopify and Our Store

Our website is hosted by Shopify.

Shopify processes certain personal information to provide e-commerce features, checkout functionality, platform security, and other services.

For more information, please visit:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/

5. Cookies and Tracking Technologies

Our website uses or may use cookies and similar technologies to:

  • Maintain shopping cart functionality

  • Remember customer preferences

  • Analyze website traffic

  • Improve performance

  • Help prevent fraud

  • Support advertising and analytics where enabled

Customers may manage certain cookies through their browser settings or the privacy preference tools available on our website.

6. Marketing Communications

If you subscribe to marketing emails, we may send promotional messages, product updates, and store announcements.

You may unsubscribe at any time using the link provided in our emails or by contacting us.

We follow applicable consent and marketing requirements.

7. Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal information.

However, no method of electronic transmission or data storage is completely secure.

8. Data Retention

Personal information is retained for as long as reasonably necessary to:

  • Fulfill orders

  • Provide customer service

  • Maintain business records

  • Comply with legal and accounting obligations

  • Resolve disputes

  • Prevent fraud

Retention periods may vary based on the nature of the information and applicable law.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of certain information

  • Obtain a copy of your information

  • Opt out of marketing

  • Opt out of certain targeted advertising or data sharing

  • Exercise other rights provided by applicable law

To exercise your rights, contact hello@nexolavi.com.

We may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

Our Services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware of unlawful collection, we will take appropriate steps to delete the information.

11. International Data Transfers

Personal information may be processed in countries where Shopify and our service providers operate.

Where required by law, appropriate safeguards will be used for international transfers.

12. Third-Party Links

Our website may contain links to independently operated third-party websites.

We are not responsible for the privacy practices of these websites.

Customers are encouraged to review third-party privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements.

Updates will be published on this page with a revised date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Merchant Name: nexolavi

Email: hello@nexolavi.com

Phone: +1 239-281-1009

Business Address:

1504 Fox Chase Dr
Sewickley, PA 15143
United States