Terms of service

Last Updated: October 23, 2026

Overview

Welcome to nexolavi.

This website is operated by nexolavi. Throughout the website, the terms "we," "us," and "our" refer to nexolavi.

Our store is powered by Shopify, which provides the e-commerce platform used to offer products and services to our customers.

By accessing our website or purchasing from us, you agree to these Terms of Service, subject to applicable law.

Please read these Terms carefully before using our website.

1. Online Store Terms

By using our website, you confirm that you have the legal capacity to enter into a purchase agreement under applicable law.

You agree not to use our website for unlawful, fraudulent, or unauthorized purposes.

You must not introduce viruses, malicious software, or harmful code that may affect website functionality or security.

2. General Conditions

We may refuse or cancel orders for legitimate reasons, including suspected fraud, payment verification failure, or product unavailability.

We reserve the right to modify website services and features when reasonably necessary.

Nothing in these Terms excludes statutory consumer rights that cannot legally be waived.

3. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability, and prices are accurate.

Actual product appearance may vary slightly depending on screen settings, manufacturing specifications, and lighting conditions.

Customers are encouraged to review the product details before placing an order.

If material inaccuracies are discovered after a purchase, we will contact the customer and offer an appropriate resolution.

4. Pricing and Payments

Product prices are displayed in the currency indicated on our website.

Applicable shipping charges, taxes, and other mandatory fees will be disclosed before the customer completes checkout.

We reserve the right to correct pricing errors.

If a pricing error affects an existing order, customers will be offered an appropriate choice, including cancellation and refund where applicable.

Payments are processed through the payment methods available at checkout.

5. Order Acceptance

After placing an order, you may receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily guarantee fulfillment before payment verification and stock availability are confirmed.

If an order cannot be fulfilled after payment has been collected, we will notify you and issue an appropriate refund.

6. Shipping and Delivery

Orders are processed and shipped in accordance with our published Shipping Policy.

Shipping methods, charges, and estimated delivery times are provided during checkout where applicable.

Customers are responsible for providing accurate delivery information.

Please review our Shipping Policy for complete details.

7. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy.

Eligible return requests must be submitted within the period specified in that policy.

Customers should review the return conditions and associated costs before placing an order.

Nothing in this section limits mandatory consumer protections.

8. Order Changes and Cancellations

Customers may request changes or cancellations before an order has shipped.

Please contact hello@nexolavi.com as soon as possible.

We will make reasonable efforts to accommodate requests, but changes cannot be guaranteed after fulfillment has begun.

9. Customer Information

Customers agree to provide accurate and complete billing, contact, and shipping information.

Customers are responsible for reviewing the information provided during checkout.

Incorrect or incomplete information may result in delivery delays or additional shipping costs.

10. Intellectual Property

Original content on this website, including text, graphics, design elements, and other protected materials, may be subject to intellectual property laws.

Third-party trademarks, logos, and product names remain the property of their respective owners.

Use of third-party brand names does not imply sponsorship or authorization unless expressly stated.

11. Third-Party Services

Our website may contain links or integrations provided by third parties.

These services may be subject to separate terms and privacy policies.

We are not responsible for independently operated third-party websites or services.

12. Privacy

The collection and use of personal information are described in our Privacy Policy.

Please review that policy for details about our data handling practices.

13. Prohibited Activities

Customers must not use our website to:

Conduct fraudulent transactions
Violate applicable laws
Infringe intellectual property rights
Submit misleading information
Distribute harmful software
Interfere with website security
Attempt unauthorized access to our systems

14. Website Availability

We aim to maintain a reliable shopping experience.

However, website functionality may occasionally be interrupted by maintenance, technical issues, or circumstances outside our reasonable control.

To the extent permitted by law, continuous and uninterrupted website availability is not guaranteed.

15. Limitation of Liability

To the extent permitted by applicable law, nexolavi is not responsible for indirect or consequential losses resulting from events beyond our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability arising from fraud or intentional misconduct.

16. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

17. Governing Law

These Terms are governed by applicable United States law and, where relevant, Pennsylvania law, without limiting mandatory consumer protections applicable in the customer's jurisdiction.