Shipping policy

Last Updated: October 23, 2026

Thank you for shopping with nexolavi.

We aim to provide clear and reliable information regarding order processing, shipping charges, estimated delivery times, and shipment tracking.

Please review this Shipping Policy before placing an order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Order processing time is separate from shipping transit time.

2. Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

Available shipping destinations and delivery options are determined during checkout.

If shipping is unavailable for a particular destination, the applicable shipping option will not be offered.

3. Estimated Delivery Times

For standard shipping within the United States:

  • Order Processing: 1–3 business days

  • Shipping Transit: 5–10 business days

  • Estimated Total Delivery: 6–13 business days

These estimates are based on normal operating conditions and may vary depending on product availability, destination, and shipping carrier operations.

Any material differences for specific products or shipping methods will be disclosed before purchase.

4. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout.

Customers can review the available shipping methods and applicable costs before submitting payment.

The total purchase cost, including applicable shipping fees and taxes, is displayed before order confirmation.

5. Order Confirmation

After placing an order, customers will receive an order confirmation email at the email address provided during checkout.

The confirmation contains relevant information about the purchase.

6. Shipping Confirmation and Tracking

Once an order has shipped, customers will receive a shipping confirmation email.

Tracking information will be provided when available.

Tracking updates may take additional time to appear after the carrier receives the package.

For tracking assistance, please contact hello@nexolavi.com.

7. Shipping Delays

Although we aim to meet the estimated delivery timeframe, delays may occur due to:

  • Severe weather

  • Carrier disruptions

  • Public holidays

  • High seasonal shipping volumes

  • Transportation delays

  • Incorrect delivery information

  • Other circumstances beyond our reasonable control

If your shipment is significantly delayed, please contact our support team for assistance.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping addresses.

If you need to correct your address, please contact hello@nexolavi.com as soon as possible.

We will attempt to update the address before shipment, but changes may not be possible once the order has been dispatched.

Additional shipping fees may apply if an order requires reshipment because of an incorrect address provided by the customer.

9. Lost or Missing Packages

If your package appears lost or has not arrived within the expected delivery timeframe, please contact us.

Provide your order number and tracking information, if available.

We will review the circumstances and assist with an appropriate resolution.

If an order is confirmed lost in transit, we will arrange a suitable remedy, including a replacement or refund where appropriate.

10. Damaged Packages

If an order arrives damaged, please contact hello@nexolavi.com as soon as possible.

Include your order number and photographs of the damage, if available.

We will review the issue and provide an appropriate resolution under our Return and Refund Policy and applicable law.

11. Multiple Shipments

Orders containing multiple items may occasionally be shipped separately.

If multiple shipments are used, separate tracking information may be provided when available.

12. Order Cancellations

Orders may be canceled before shipment if the request can be processed in time.

After shipment, eligible items may be returned under our Return and Refund Policy.

13. Contact Information

For shipping inquiries, delivery concerns, or tracking assistance:

Merchant Name: nexolavi

Customer Support Email: hello@nexolavi.com

Phone: +1 239-281-1009

Business Address:

1504 Fox Chase Dr
Sewickley, PA 15143
United States