Refund policy

Last Updated: October 23, 2026

At nexolavi, customer satisfaction is important to us. We are committed to providing a transparent and fair process for returns, exchanges, and refunds.

Please review the following policy before making a purchase.

1. Return Window

We accept eligible returns within 30 calendar days of the delivery date.

To request a return, you must contact us within 30 days of receiving your order.

2. Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition.

• The item must include its original packaging and accessories.

• Proof of purchase or an order number must be provided.

• The return request must be submitted within 30 days of delivery.

These conditions do not limit your statutory rights in relation to damaged, defective, or incorrectly described products.

3. How to Request a Return

To start a return, please contact:

Email: hello@nexolavi.com

Include your order number, name, item details, and reason for the return.

Our support team will provide return instructions and the appropriate return shipping address.

Please do not send items back without receiving return instructions.

4. Return Methods

Eligible returns may be made by mail using an appropriate shipping carrier.

Customers should securely package returned products and retain any available proof of shipment.

The return destination will be provided when your return request is processed.

5. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for return shipping costs.

For products that arrive damaged, defective, or incorrect due to our error, we will cover reasonable return shipping costs or provide another appropriate resolution.

Restocking Fee: $0. We do not charge a separate restocking fee for eligible returns.

6. Non-Returnable Products

Subject to applicable law, certain products may be excluded from change-of-mind returns, including:

• Personalized or custom-made items

• Gift cards

• Items identified as final sale before purchase

• Certain opened hygiene-sensitive products

• Items damaged through customer misuse

Any product-specific return restrictions will be disclosed before purchase.

These exclusions do not affect rights relating to defective, damaged, or misrepresented products.

7. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, or incorrect, contact hello@nexolavi.com as soon as possible.

Include your order number and photographs of the issue, if available.

We will review the circumstances and arrange an appropriate remedy, which may include a replacement, refund, or other solution required by applicable law.

8. Refund Processing

After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, please contact us.

9. Exchanges

Exchanges may be available depending on product availability and the reason for the request.

Please contact our customer support team before returning an item for an exchange.

10. Order Cancellations

Orders may be canceled or modified before shipment, provided the request can be processed in time.

Please contact hello@nexolavi.com as soon as possible.

Once an order has shipped, cancellation may no longer be possible. Eligible products may be returned after delivery under this policy.

11. Return Address

Our return processing address will be provided through the return authorization instructions.

Our business address is not necessarily our return warehouse. Please do not send returns to our business address unless instructed.

12. Contact Information

Merchant Name: nexolavi

Email: hello@nexolavi.com

Phone: +1 239-281-1009

Business Address:

1504 Fox Chase Dr
Sewickley, PA 15143
United States